First Class Delivery for FREE on all orders!!!
You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.
You must take good care of the items while they’re in your possession; they must be returned to us in a reusable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
Please note that refunds can be expected to be processed between 3-5 working days after you have cancelled your order.
These regulations don’t apply to anything that has been personalized or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way.
First Class + Signed For
1-3 working days
Special Next Day including Saturdays*
Delivery next working day (signature required)
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
All our FREE rate and Signed For services are insured up to the value of £46. We recommend choosing the Special Delivery option for all orders over £46 as this covers goods up to £500 and is guaranteed next working day delivery.
We can only refund/replace goods up to the value of £46 if the FREE rate or signed for option is chosen.
If your order has not arrived within 5 working days, please contact us quoting your order number in all correspondence